The speed/responsiveness of our business software:
We use spreadsheets to supplement the software functionality:
Are features of your software broken?
Do you do double and triple data entry into your various systems?
Is data in sync between the software products you use? Finance software? CRM software? Warehouse Management software? ...etc
Are your software applications and software services costly to maintain?
Can all stakeholders (remote staff, suppliers, clients) interact with the software?
How easy is it to get the reports you need to direct the company?
How critical is your software to your business?
Are your applications built on outdated or obsolete technology?